Shipping policy

overview

At Eco-Headies, we pride ourselves on efficient and prompt order processing. All orders placed on business days (excluding weekends and public holidays) are processed and shipped within 1-7 hours, depending on the time of order placement. While we strive for quick dispatch, during peak periods or unexpected circumstances, please allow an additional day for processing.

Shipping Responsibility:

Delivery times provided are based on the guidelines set by USA Post, and we aim to dispatch your orders promptly. However, once your package is handed over to USA Post, the delivery timeline is managed by them. We encourage you to order well in advance of your event to account for any unexpected delays.

Shipping Disclaimer/Policy:

At Eco-Headies, timely delivery is our priority. We offer both standard and express shipping options within USA. Express shipping typically delivers within 1-5 business days. For more detailed delivery times, please refer to USA Post’s delivery speeds and coverage.

Late Deliveries:

If your order arrives later than expected, particularly with express shipping, please contact USA Post directly using your tracking details to lodge a dispute. Engaging with USA Post directly can help resolve issues more efficiently.

Liability for Delays:

Eco-Headies is not liable for delays or late arrivals once packages are in the possession of USA Post. We ensure quick dispatch, but we cannot control the delivery process once your order is on its way. To minimize the impact of any potential delays, we recommend placing your order at least 10 days before your planned event.

No Refunds for Late Deliveries:

Please be aware that Eco-Headies does not offer refunds for late deliveries. While we strive to dispatch your order promptly and work diligently to meet our estimated shipping times, once your package is in transit with USA Post, the delivery process is beyond our direct control. Delays can occur due to various factors, such as unexpected postal service disruptions, peak period backlogs, or external factors like extreme weather conditions.

We understand that delays can be frustrating, especially when planning a special event. However, our policy reflects the reality that shipping timelines are ultimately managed by USA Post. To help mitigate the impact of potential delays, we recommend placing your order at least 10 days prior to your event. This buffer allows time for any unexpected issues that may arise during the shipping process.

In cases of significant delays, we encourage you to reach out directly to USA Post to seek resolution through their customer service channels. They are best equipped to handle disputes or claims related to delayed shipments.

Eco-Headies is committed to ensuring your order is dispatched quickly, and we thank you for understanding the limitations once the package is with the courier. Your planning and foresight are key to ensuring a smooth experience for your special occasion.

Stay Updated with Tracking Information:

Upon shipment, you’ll receive an email with tracking information, keeping you updated on your order’s progress. This ensures you can monitor your delivery and stay informed about its status.

Peak Periods and Dispatch:

During busy periods such as sales, public holidays, or immediately after public holidays, same-day dispatch might not always be achievable. Our dedicated team works hard to prepare your orders as quickly as possible, even during peak times.